Privacy Policy – 55rrr

Welcome to 55rrr. This Privacy Policy explains how 55rrr ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use our online casino and sports betting services at https://55rrr.club (the "Platform"). By using our Platform, you agree to the data practices described in this policy.

This policy applies to all users of our Platform, including registered members, visitors, and anyone who interacts with our website. We are committed to maintaining the trust and confidence of all visitors to our Platform and this document sets out our practices with respect to the collection and use of personal information.

1. Information We Collect

To provide you with a safe, personalised, and compliant gambling experience, 55rrr collects certain categories of information from you. We collect only the information that is reasonably necessary for us to deliver our services, process transactions, and meet our legal and regulatory obligations.

Personal Information You Provide

When you register an account, make a deposit, submit a support request, or interact with our Platform in any way, you may provide the following types of personal information:

• Full name and date of birth (to verify age eligibility — 21+ only)
• Email address and mobile phone number
• Residential address (city, district, division within Bangladesh)
• Payment information, including bKash, Nagad, Rocket, or Upay mobile wallet account references
• Identity verification documents (national ID, passport, or other government-issued ID) where required for KYC compliance

Automatically Collected Information

When you visit or interact with our Platform, we automatically collect certain technical and behavioural information, including:

• IP address and approximate geographic location (country, city)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, clicks, and navigation paths within the Platform
• Session duration, login timestamps (Bangladesh Standard Time, UTC+6), and game activity logs

2. How We Use Your Information

55rrr uses your personal information for specific, legitimate purposes directly related to operating our Platform and delivering our services to users in Bangladesh. We do not use your data for purposes incompatible with those stated here. Specifically, we use your information to:

• Register and manage your account, including verifying your identity and age to comply with our 21+ access policy
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods
• Deliver and improve our casino, sports betting (including cricket BPL and T20 markets), slots, and crash game services
• Send you important account notifications, transaction confirmations, and security alerts
• Detect, investigate, and prevent fraudulent transactions, suspicious activity, and platform abuse
• Comply with applicable anti-money laundering (AML) requirements and responsible gaming obligations

We may also use aggregated, anonymised data for internal analytics and service improvement purposes. This data cannot identify any individual user and is never shared in a personally identifiable form.

3. How We Share Your Information

55rrr does not sell, rent, or otherwise trade your personal information to third parties. We may share your data only in the limited circumstances described below, and only to the extent necessary.

Payment and Service Providers

We share the minimum necessary payment data with our approved payment processing partners — including bKash, Nagad, Rocket, and Upay — solely to execute financial transactions you initiate. These partners are contractually obligated to handle your data securely and are prohibited from using it for their own marketing purposes.

Legal and Regulatory Disclosure

We may disclose your personal information where required by applicable law, court order, or the lawful request of a government authority. In such cases, we will only provide the information that is strictly required by the relevant legal obligation and will notify you where permitted to do so.

Business Transfers

In the event of a merger, acquisition, or restructuring of our business, your personal data may be transferred to a successor entity. We will notify you in advance of any such transfer and ensure that the receiving party is bound by equivalent privacy obligations as set out in this policy.

4. Cookies and Tracking Technologies

55rrr uses cookies and similar tracking technologies to operate and improve our Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Essential cookies — required for the Platform to function (login session, security tokens, language preference)
• Analytics cookies — help us understand how users navigate the Platform so we can improve the experience
• Functional cookies — remember your preferences, such as chosen language and display settings
• Security cookies — detect unusual login patterns, repeated failed attempts, and other suspicious behaviour

You may configure your browser to block or delete cookies, but doing so may affect the functionality of certain features on our Platform, including your ability to log in and maintain your session.

5. Data Retention and Security

55rrr retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, financial, and regulatory record-keeping obligations. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data lifecycle procedures.

We are committed to protecting your personal data against unauthorized access, alteration, disclosure, or destruction. Our security posture is reviewed and updated regularly to address new and evolving threats.

Security Measures We Employ

Among the technical and organisational measures we have in place to safeguard your data:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of our Platform infrastructure

6. Your Rights Over Your Data

As a user of 55rrr, you have the following rights in relation to the personal data we hold about you. These rights can be exercised by contacting us at the email address provided at the end of this policy.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — you may request the deletion of your personal data, subject to any overriding legal obligations we may have to retain it
• Right to restrict processing — you may ask us to temporarily limit how we use your data while a complaint or query is being resolved
• Right to data portability — you may request a machine-readable copy of the data you have directly provided to us

To exercise any of the above rights, please contact our data team directly. We will respond to verified requests within 30 days. Please note that some requests may be subject to identity verification before we can proceed.

7. Third-Party Services and Payment Processing

Our Platform integrates with third-party payment processors and game content providers to deliver our core services. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, your transaction is handled directly by that provider's own systems and is subject to their respective privacy policies. We strongly encourage you to review the privacy notices of these services independently.

Similarly, game content delivered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may involve the provider's own technical systems. We ensure our contractual arrangements with game providers include appropriate data protection clauses, but their platforms may have their own applicable privacy terms.

Links to External Sites

Our Platform does not include outbound links to external third-party websites. Should any reference to an external resource appear in informational content, 55rrr is not responsible for the privacy practices or content of those external sites, and you access any such resource entirely at your own risk.

8. Children's Privacy and Age Restriction

55rrr is strictly an adult platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any part of our Platform.

If we become aware that we have inadvertently collected personal data from a user under 21, we will take immediate steps to delete that information from our systems. If you have reason to believe that a minor has registered on our Platform, please contact us immediately at [email protected] so that we can investigate and act promptly.

9. Changes to This Privacy Policy

55rrr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of our Platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to our support team. We are available to assist you and will endeavour to respond to all enquiries within a reasonable timeframe.